Comprehensive After-Sales Support & Hardware Warranty Policy

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After Sales

1. Shipping Policy

1.1 Shipping Policy

We are constantly expanding our shipping areas and improving our delivery services. Any suggestions regarding our work will be highly appreciated. Currently, our products are shipped by UPS by default. Shipping costs vary in different regions. The specific charges are subject to the actual charges.

If you have special shipping method requirements, please confirm with our sales manager.

If your order contains more than one item, you may get more than one tracking number. Items may be shipped and delivered at different times. We strive to ship the complete order for your convenience, but to ensure you get your order on time, the items may be separated.

1. 2 Lead Time

For gateway products, please refer to the delivery time:

Category A ( In Stock, Lead Time: 1~2 Weeks)

Category B (Built by Order, Lead Time: 3~4 Weeks)

Category C (Built by Order , Lead Time More Than 8 Weeks , MOQ: 500 )

For newly released gateway products, sample delivery time usually takes 2-3 weeks, For SOM, SBC, Sensors and other products, sample delivery time usually takes 1-2 weeks, and a small number of products takes 3-4 weeks. please confirm with our sales team for details

Occasionally, during large promotional events and the holidays, more time may be required to validate and ship your order, causing a delay."

1.3 Shipping Countries and Regions

We ship to most countries and regions in the world. Due to original chip factory policy restrictions, We are currently unable to ship directly to the following countries: Afghanistan, Belarus, Central African Republic, Democratic Republic of the Congo, Ethiopia, Iran, Iraq, Lebanon, Mali, Myanmar, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe.

1.4 TAX

Sales tax (ex. VAT or GST) will be charged in accordance with the laws/regulations of countries and regions. Any tariff or import duties caused by customs clearance will be declared and borne by customers. Please fill in a valid Tax Identification Number at Order Notes for faster customs clearance.

2. Product Warranty

2.1 Product warranty period

Warranty period: the product warranty period is 12 months after the date of sale. The warranty period for domestic customers is 13 months after the date of delivery (Date of manufacture ), and the warranty period for oversea customers is 14 months from the date of delivery (Date of manufacture ). Product Accessories are not covered by the product warranty.

2.2 After-sales service for products out of warranty

Products that are out of the warranty period are suit for paid after-sales service. In the initial stage of cooperation, the actual ability of the customer team should be considered to determine the way of after-sales. For oversea customers, efforts should be input to train customers to perform regular component replacement and fault judgment to reduce the cost and increase operational efficiency of both parties;

At the beginning of the cooperation, the cost and repair price of each detachable part should be announced, that means the price list of the replaceable parts should be provided by Dusun;

Regardless of whether the customer is still under cooperating or not, the cooperating customers can get the latest after-sales information of the product free of charge from Dusunr;

For oversea customers, Dusun should strive to train the customer to repair the product. For the parts that cannot easy to maintenanceat abroad, the goods should be concentrated in the designated warehouse(i.e.: Bonded Area, HK Warehouse, etc.), Dusun shall send person to the warehouse to repair,and the repaired goods will be returned to the customer.

3. RMA

For return information or to initiate a return, please contact your sales manager or sales@portworld-solu.com

For the replacement of defective products, foreign customers use the buffer of semi-product or finished product to achieve the customer replacement;(Note: the term is only for customers purchase more than 100 sets per order ) .

For the first cooperation customers, product buffer is offered for the first order as customer service. The general ratio is controlled at 0.3% and the upper limit is no more than 50 sets.

Analysis and elimination of defective products, analysis of root cause causes and inform customers (agents) of the causes of problems, short-term action plan and long- term action plan; The repaired product will continue to enjoy the warranty service during the warranty period. If the warranty period is less than three months, the replacement spare parts will be guaranteed for three months.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Address:

4/F, B5, Longbi Industrial Park, No.27 Dafa Road, Bantian Street, Longgang District, Shenzhen, China 518129

Phone:

+86 158 1879 2594

Email:

sales@portworld-solu.com